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英语商务邮件写作:理赔信

2012-12-26 11:36   类别:写作   来源:美联英语学习网   责编:jenny
导学:商务往来中往往会时不时地犯错,即使是最好的商务员也难免犯错。这时候,就需要写理赔信件,告诉客户你正在处理此事情,从而保留他们作为未来的客户。

在写理赔信的时候,过于强硬、愤怒的语气不会有太大的作用。语气表达态度。为了说服对方接受你的合理的理赔要求,信必须写得合理、有逻辑,语气必须礼貌适宜。
下面是写特别理赔信应遵循的法则:
  1. Begin with pleasant comments that will draw the reader's attention and make him receptive to the problem and its solution.
  2. Present evidence for your claim after establishing the initial agreement; be sure to offer the convincing proof.
  3. Include all necessary data such as date, place, people involved, policy, and other relevant information. In stating the facts, be sure not to make unsubstantiated assertions.
  4. Place yourself in a good position to counter possible objections to the adjustment request.
  5. State exactly what you expect after explaining why you expect it.
  6. Be sure to use a courteous and logical tone in writing the whole letter. In requesting the adjustment, you can appeal to your reader's sense of fair play, to a desire of customer goodwill, to need for a good reputation, and also to a sense of legal or moral obligations.

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适合人群:商务白领
难度: 高级
标签:写作  英语商务邮件  
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